At SJS Textiles & Perfumes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return or exchange within 28 days of the purchase date. Here’s a more detailed explanation of our policy:
1. Eligibility for Return or Exchange:
• Items must be returned within 28 days of the original purchase date.
• The item must be unused and in original condition. This means no signs of wear, damage, or use. Please ensure that all original tags, packaging, and accessories (if any) are still intact.
• For hygiene reasons, some products (like undergarments or personal care items) may not be eligible for return or exchange. Please check the product’s description or contact us for more information.
2. How to Return or Exchange:
• To begin the return or exchange process, contact our Customer Support team. You can reach them via [phone, email, or our online contact form], and they will guide you through the process.
• Provide your order number, a description of the issue, and whether you prefer a refund or an exchange.
• If your item qualifies for a return or exchange, our support team will give you a return authorization and instructions on how to send the item back to us.
3. Return Shipping Costs:
• Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
• We recommend using a tracked shipping service for returns to ensure that the item reaches us safely.
4. Refunds and Exchanges:
• Refunds will be processed to the original payment method once the returned item is received and inspected. Please note that depending on your bank or payment provider, refunds may take a few business days to reflect in your account.
• If you choose to exchange an item, we will process the exchange based on stock availability. If the requested item is out of stock, we will notify you, and you can choose an alternative or request a refund.
5. Damaged or Incorrect Items:
• If you receive a damaged or incorrect item, please contact our Customer Support team immediately. We will provide you with instructions on how to return the item at no extra cost to you.
• We will either send you a replacement or process a refund, depending on your preference and item availability.
6. Exclusions:
• Some items may not be eligible for return or exchange. These items are typically marked clearly on the product page or during checkout. Examples might include clearance or final-sale items, personalized products, or items with a specific use-by date.

We aim to make your return or exchange experience as easy and smooth as possible. If you have any questions or concerns, don’t hesitate to reach out to our Customer Support team. We’re here to help!